
Legal
Effective Date: January 10, 2025
At Ma Hawa, we strive to ensure a seamless and efficient delivery experience for all our customers. Please read our shipping policy carefully to understand the terms and conditions regarding the shipping of your order.
We deliver to all emirates within the UAE, including Abu Dhabi, Dubai, Sharjah, and other regions.
Currently, international shipping is unavailable.
All orders are processed within 1-2 business days (excluding weekends and holidays).
If a package is returned to us due to an incorrect address or failure to collect the package, we will contact you to arrange reshipping. Additional charges may apply.
Ma Hawa will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of the UAE.
If your package is lost or damaged during shipping, please contact us immediately at support@mahawa.ae or call 800624292. We will work with the courier to resolve the issue.